Clinical Service Associate

  • Clinic
  • Anywhere

Job Description:

  • Work closely with Centre Manager in the provision of customer-focus and efficient service to internal and external customers.
  • Provide basic patient care and perform housekeeping duties in the centre under the supervision and guidance of a Staff Nurse.
  • Provide prompt and professional services to customer.
  • Attend to customers’ needs, resolve customer complaints, collect feedback and ensure smooth operations.
  • Effectively handles all transaction, payment and ensure proper documentation.
  • Tally and check end of day collection and supporting documents.
  • Support Centre Manager in all upselling efforts.
  • Perform clinical duties under training by Staff Nurse:
  • Collect basic bio-data (e.g. visual acuity, near/distant, colour vision, wt, ht, BMI etc).
  • Perform finger prick blood tests.
  • Interpret urine tests.
  • ECG
  • Chaperon doctor and assist the medical officer in carrying out clinical procedures (e.g. PAP Smears, per rectum examinations, per vaginum examinations etc).
  • Setting up appointments for patients.
  • Responsible for the accuracy and completeness of registration.
  • Responsible for the accuracy and completeness of all important documents before despatch, such as Australia visa forms, X-ray reports etc.
  • Ensure accuracy of clinical data and entry into computer system.
  • Attend briefing/departmental meeting.
  • Able to deploy to other medical centres or MMS when necessary.
  • Ensure a high standard of professional services to clients.
  • Maintain a warm, friendly, safe, clean and customer centred work environment.
  • Responsible for keeping inventory of equipment and their maintenance.
  • Responsible for reporting to the Centre Manager of any machine breakdown or damage to property.
  • Responsible for adequate supplies of stationery and other consumables.
  • Ensure up to date product knowledge.
  • Attend training.
  • Any other tasks assigned by the Centre Manager.
  • Maintains a safe and clean environment for the patient at all times.
  • Accompanies patients to various departments as and when required.
  • Any other tasks as assigned by the Centre Manager.

Job Requirements:

  • Minimum GCE N / O Levels.
  • At least 1 year of relevant working experience in a healthcare or relevant sector for Clinical Service Associate
  • Possess good customer service skills, Good interpersonal skills, Good spoken and written communication skills

Interested applicant please email  your detailed resume to Career@abercare.sg  or contact us at +65 6721 9231

To apply for this job email your details to career@abercare.sg