Clinical Service Associate

Job Description:

• Work closely with Centre Manager in the provision of customer-focus and efficient service to internal and external customers.
• Provide basic patient care and perform housekeeping duties in the centre under the supervision and guidance of a Staff Nurse.
• Provide prompt and professional services to customer.
• Attend to customers’ needs, resolve customer complaints, collect feedback and ensure smooth operations.
• Effectively handles all transaction, payment and ensure proper documentation.
• Tally and check end of day collection and supporting documents.
• Support Centre Manager in all upselling efforts.
• Perform clinical duties under training by Staff Nurse:
• Collect basic bio-data (e.g. visual acuity, near/distant, colour vision, wt, ht, BMI etc).
• Perform finger prick blood tests.
• Interpret urine tests.
• ECG
• Chaperon doctor and assist the medical officer in carrying out clinical procedures (e.g. PAP Smears, per rectum examinations, per vaginum examinations etc).
• Setting up appointments for patients.
• Responsible for the accuracy and completeness of registration.
• Responsible for the accuracy and completeness of all important documents before despatch, such as Australia visa forms, X-ray reports etc.
• Ensure accuracy of clinical data and entry into computer system.
• Attend briefing/departmental meeting.
• Able to deploy to other medical centres or MMS when necessary.
• Ensure a high standard of professional services to clients.
• Maintain a warm, friendly, safe, clean and customer centred work environment.
• Responsible for keeping inventory of equipment and their maintenance.
• Responsible for reporting to the Centre Manager of any machine breakdown or damage to property.
• Responsible for adequate supplies of stationery and other consumables.
• Ensure up to date product knowledge.
• Attend training.
• Any other tasks assigned by the Centre Manager.
• Maintains a safe and clean environment for the patient at all times.
• Accompanies patients to various departments as and when required.
• Any other tasks as assigned by the Centre Manager.

Job Requirements:

• Minimum GCE N / O Levels.
• At least 1 year of relevant working experience in a healthcare or relevant sector for Clinical Service Associate
• Possess good customer service skills, Good interpersonal skills, Good spoken and written communication skills

Interested applicant please email  your detailed resume to Career@abercare.sg  or contact us at +65 6721 9231